Refund Policy

This Refund Policy applies to Moonwalk subscriptions sold by Monorail Inc. ("Moonwalk," "we," "us," or "our") and forms part of our Terms of Service. Payments are processed by Paddle, which acts as the merchant of record for every purchase.

1. Subscriptions are prepaid

Moonwalk is billed per agent, per month, in advance. Each charge pays for the period that follows it, and that period is yours once it is paid for. Except as expressly provided in this policy or where required by law, all payments are non-refundable.

2. Cancelling a subscription

You can cancel at any time from your billing settings, or by emailing us at support@moonwalk.now. To avoid being charged for the next month, cancel at least 24 hours before your renewal date.

In the event of a cancellation, your fees will not be refunded, but your agents keep running through the end of the period you have already paid for. When that period ends, the agents stop — they are not deleted, and their memory, skills, and files are kept.

3. Changing plans mid-month

• Adding an agent or upgrading a tier takes effect immediately and is charged prorated for the days remaining in the current period. You see the exact amount before the charge is confirmed.
• Downgrading a tier or removing an agent takes effect at your next renewal. Nothing is charged at the time of the change, and nothing is refunded for the remainder of the month you have already paid for.

4. Your right to change your mind

If you are a resident of the European Economic Area or the United Kingdom, you have a legal right to cancel your subscription within 14 days of entering into it, without giving a reason.

If you are a resident of the Republic of Korea, Brazil, Mexico, or Taiwan, you have a legal right to cancel your subscription within 7 days of entering into it, without giving a reason.

If you cancel under this section, we will reimburse all payments received from you for the cancelled subscription. We will make the reimbursement without undue delay, and no later than 14 days after the day on which we are informed of your decision. Nothing in this policy limits any refund or cancellation right you have under the consumer law of the country you live in.

5. How to request a refund

Email support@moonwalk.now from the address on your account, and include the date and amount of the charge. If a refund is approved, Paddle returns it to your original payment method, usually within 5–10 business days.

6. If we end your access

If we stop offering Moonwalk, we will refund the unused portion of the period you have paid for. If we suspend or end your access because you breached the Terms of Service, no refund is due.

7. Contact

Questions about this policy? Email us at support@moonwalk.now, or write to us at:

Monorail Inc.
150-29 Gongse-ro, Giheung-gu, Yongin-si, Gyeonggi-do, 17084, Republic of Korea